Frequently Asked Questions (FAQ)

Welcome to Zenpal’s FAQ page!
We’ve gathered answers to some of the most common questions to make your shopping experience as smooth and enjoyable as possible.

Shipping & Delivery

1. How long does shipping take?

• United States: 7-14 business days.
• Worldwide: 14-31 business days.

2. Do you offer international shipping?

• Yes! We ship to many countries around the world, including African countries.

3. How can I track my order?

• Once your order is shipped, we’ll upload your tracking information as soon as possible. You can check the status of your delivery on our Track Your Order page.

4. What if my order is delayed?

• If your order hasn’t arrived within the expected time frame, please reach out to our support team, and we’ll be happy to assist you.

5. What if my order arrives incorrect or damaged?

• If your order arrives incorrect or damaged, please contact our customer support team immediately with your order details and photos of the issue. We’ll work quickly to resolve the matter by sending a replacement or processing a refund according to your preference.

Returns & Exchanges

6. What is your return policy?

• We offer hassle-free returns within 30 days of delivery. The product must be in its original condition.

7. How do I initiate a return?

• Contact our customer support team with your order details, and we’ll guide you through the process.

8. Can I exchange an item?

• Yes, if you’d like to exchange a product, please get in touch, and we’ll do our best to accommodate your request.

Orders & Payments

9. What payment methods do you accept?

• We accept major credit cards, debit card and other secure payment options at checkout. We don't accept paypal payment for now

10. Can I modify or cancel my order?

• If your order hasn’t been processed yet, we’ll do our best to make changes. Contact us  as soon as possible!

Promotions & Discounts

11. Do you offer discounts or promotions?

• Yes, we frequently offer special promotions, discount codes, and seasonal deals. Be sure to subscribe to our newsletter and follow our social media channels to stay updated on the latest offers.

Products & Stock

12. Are your products high quality?

• Absolutely! We carefully select every item to ensure it meets our high standards for durability, style, and comfort.

13. What if an item I want is out of stock?

• You can sign up for restock alerts or contact our support team for more information.

Customer Support

14. How can I contact customer care?

• You can reach our customer care team via email at support@zenpal.com, and we'll respond with Zenpal-speed. For detailed information and additional support options, please visit our Contact Us page.

Need More Help?

If you didn’t find what you were looking for, feel free to Contact Us. Our friendly support team is always ready to assist you!